topic Re: New subscriber issue in Get Support

New subscriber issue

AndrewL1 — Wed, 17 Dec 2025 17:00:24 GMT

Hello, I subscribed yesterday to public mobile from Bell. I did everything I thought I was supposed to, but I’ve got no data, no phone usage. I clicked the button to transfer my number from bell, and clicked the email from bell to say yes to the transfer. The E sim installation seemed fine. It says Public Mobile as my carrier on the top of my phone, however it says SOS only. I went to settings and everything looks fine there. Please help

Re: New subscriber issue

slusagm — Wed, 17 Dec 2025 17:10:56 GMT

did you remove your old Bell sim card or disable the Bell eSIM?

try Reboot phone and Reset network settings

if you still have no data, ask PM to check and help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber issue

BKNS27 — Wed, 17 Dec 2025 18:15:20 GMT

@AndrewL1

Confirmation email from Bell???

It should be a text from Bell!

Porting is done through the PM app and texting.