topic Re: Update address in Get Support

Update address

pwh_feg — Wed, 17 Dec 2025 12:23:40 GMT

Good morning,

I have recently moved and I would like to update the record in Public Mobile with my new address. I was looking around and unable to find where to update the address

Kindly advise.

Patricia

Re: Update address

softech — Wed, 17 Dec 2025 12:31:46 GMT

@pwh_feg

You can update the address using My Account or Public Mobile app

On My Account, go to Profile Page, click on the Penci besides Account Name, then you can update the name/address/alternate number there (or use direct link: https://myaccount.publicmobile.ca/en/account/edit/account-info)

Or on PM app, go to Account > Manage Profile

When update the address, it is best to just type the beginning part of the address and let the auto complete to lookup for you (or click the Search/locate icon on the far left of te box). If you have an apartment number, type like this "101-21 street name" and let the auto complete to lookup for you

Re: Update address

pwh_feg — Wed, 17 Dec 2025 12:39:29 GMT

Thanks very much for the quick reply

I have another question. I have moved from Calgary to Victoria, can I keep my Alberta phone number? I am already in Victoia for 2 weeks and so far the number works. But can I still keep it after the plan renews in couple days? I have used this number for many years and I would hope to keep the same number it so I don't have to update my banks and give new number to my friends. Thanks

Patricia

Re: Update address

softech — Wed, 17 Dec 2025 12:44:28 GMT

@pwh_feg

Yes, you can keep your AB phone number after you moved to BC

In fact, you should keep it to take advantage of a small sale tax savings. PM charges the tax based on the province of the phone number. AB has a lower tax rate, you will save a small amount by keeping the number even factoring in the E911 fees

Re: Update address

pwh_feg — Wed, 17 Dec 2025 12:46:43 GMT

Thanks for your reply

I found where to update the address and I just updated it

Patricia