topic a question about pricing in Get Support

a question about pricing

hanchan — Tue, 04 Jan 2022 23:16:00 GMT

I would appreciate some help understanding the pricing of my plan.

In the "My Plan & Add-ons" page it says that my plan includes:

Unlimited International Text
Unlimited Provincial Talk

for $27 per 30 Days

In the "Payment History" page it says:

Jun 2, 2018	Unlimited Provincial Talk/Appels Illimités dans la Province		$12.00	$18.00
Jun 2, 2018	Unlimited International Text/Messagerie texte à l'International		$10.00	$30.00
Jun 2, 2018	30-day pass/Passe de 30 jours		$10.00	$40.00
Jun 2, 2018	2 Choices/2 Choix	$5.00		$50.00
Jun 2, 2018	Automatic Top-Up/Réapprovisionnements auto.	$28.00		$45.00
Jun 2, 2018	Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité	$3.00		$17.00
Jun 2, 2018	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$1.00		$14.00

I wonder why my Automatic Top-up is higher than my plan (top up: $28, plan: $27). Also, it looks like my credit is increasing by $4 each month.

Is it possible to have my automatic top-up be just enough to pay for my plan each month? If I need an addon I'll pay for it when I need it.

Thanks a lot for your help!

Re: a question about pricing

LEGO — Fri, 22 Jun 2018 20:53:29 GMT

@hanchan Please, read this and see if it would be helpful: Public Mobile Website Charges

I know it is confusing, but look at your credit card bill charge. If it is correct, that is all that matters!

Re: a question about pricing

Luddite — Fri, 22 Jun 2018 20:59:57 GMT

@hanchan When did you sign up for your plan? I agree something looks amiss. I think you signed up before the recent price decreases on some plans. You only get new pricing if you change your plan.

To get clarity on your actual credit card charge look at My Rewards.

Re: a question about pricing

Anonymous — Fri, 22 Jun 2018 22:09:15 GMT

@hanchan, asside fro mthe fact that you are paying the old rate for that plan (27 instead of 25), and that the system is not using up all of your credits before charging your CC, and the system is actually charging your CC MORE than your plan cost, you also don't seem to be getting the auto-pay reward ($2/30 days).

I would suggest you contact the moderators to have them investigate. PM might owe you some money for the auto-pay issue.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: a question about pricing

hanchan — Sat, 23 Jun 2018 12:17:51 GMT

Thanks to everyone who took the time to reply. I really appreciate it. Just to answer someone's question earlier. The charge on my card is $32.19 so I guess that's $28 + taxes.

I'll contact the moderators as abTest suggested and see what they can tell me.