e-sim registration error

Agtoronto — Wed, 17 Dec 2025 01:13:09 GMT

I’m experiencing an issue completing my eSIM registration and accessing my account via the Public Mobile app.

I previously had a Public Mobile account over a year ago. Today, I logged back into that same account and successfully purchased the $40 plan. However, I did not receive a QR code for the eSIM in my confirmation email.

Let

When I attempt to log into the Public Mobile mobile app, I’m prompted to enter a verification code that is sent to my old Public Mobile phone number, which I no longer have access to. Because that number is inactive and more than a year old, I’m unable to receive the verification code and therefore cannot log into the app or complete the eSIM setup.

I can log into my account via a web browser, as that login flow allows verification by email instead of SMS, but this option does not appear in the mobile app.

Could you please:

Help me complete my eSIM registration, including reissuing or providing the QR code, and
Update my account verification method so I’m not required to receive codes via my old phone number.

I need to get my SIM registered and service active as soon as possible.

Thank you for your help, and I appreciate your prompt assistance.

Re: e-sim registration error

hTideGnow — Wed, 17 Dec 2025 01:15:07 GMT

hi @Agtoronto

since you cannot login the app, you won't be able to complete the eSIM installation

you will need to ask PM support agent to sort it out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: e-sim registration error in Get Support

e-sim registration error

Re: e-sim registration error