topic Re: why is my data cut off? in Get Support

why is my data cut off?

proctie — Tue, 16 Dec 2025 22:57:58 GMT

I have a 1Gb plan.

My phone says I have used 133 MB of data since 1 December 2025.

Why has my data been cut off?

Do public mobile normally make their customers angry?

hairbag1 — Tue, 16 Dec 2025 23:04:19 GMT

download the app to your cell, log in to your account > scroll down to see Usage Breakdown to see most accurate data usage and remainder.

added..if you found you used it up you must wait until next regular plan renewal or get a new plan with more data.

slusagm — Tue, 16 Dec 2025 23:06:43 GMT

@proctie you sure your current cycle starts on Dec 1? PM has 30 days cycle and your cycle will not always starts on the 1st

and check your phone to make sure you didn't set any data limit

and last, check My Account using Incognito mode, see how much data you used