topic I recently changed my plan and was double billed for the change. Why the double charge? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392483#M952065 Tue, 16 Dec 2025 22:46:39 GMT Veritas99 2025-12-16T22:46:39Z I recently changed my plan and was double billed for the change. Why the double charge? https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392483#M952065 Tue, 16 Dec 2025 22:46:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392483#M952065 Veritas99 2025-12-16T22:46:39Z Re: I recently changed my plan and was double billed for the change. Why the double charge? https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392484#M952066 <P>Hi<BR />I sent you a private message. You can view and reply to it by accessing this link: <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P> Tue, 16 Dec 2025 22:49:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392484#M952066 CSA_PM 2025-12-16T22:49:06Z Re: I recently changed my plan and was double billed for the change. Why the double charge? https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392486#M952067 <P>Did you just make a plan change?</P><P>Or did you see 2 lines on the payment history on My Account? If you see 2 lines , that is actually just one transaction. PM breaks it into 2 lines, online show PM took the money while the 2nd line shows PM used the money for the actual renewal&nbsp;</P> Tue, 16 Dec 2025 22:55:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392486#M952067 slusagm 2025-12-16T22:55:51Z Re: I recently changed my plan and was double billed for the change. Why the double charge? https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392580#M952132 <P>Did you choose change plan now or Change plan on Next Renewal.&nbsp; If you chose change plan now you would have been billed immediately and there would have been no credit for the unused portion of your previous plan.</P> Wed, 17 Dec 2025 15:06:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1392580#M952132 ShawnC13 2025-12-17T15:06:42Z Re: I recently changed my plan and was double billed for the change. Why the double charge? https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1413175#M965492 <P>Same thing for me this month but I have not been contacted for it to be rectified. I have had the same plan for years-no changes. Automatic top ups.&nbsp;</P> Sun, 08 Feb 2026 22:12:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-recently-changed-my-plan-and-was-double-billed-for-the-change/m-p/1413175#M965492 Dallasc 2026-02-08T22:12:06Z