topic refund in Get Support

refund

dhb1 — Wed, 17 Dec 2025 06:00:05 GMT

Good afternoon. I have had Public Mobile for a couple months, and it never worked great. On Dec. 6 I moved to a new location, and then it only worked if I was standing outside. So I changed to a new provider on Dec. 12. Payment was taken from my account on the 11th, so I would like a refund for the remainder of the month.

Re: refund

porcupine — Tue, 16 Dec 2025 20:15:18 GMT

You need to contact an agent for help

Re: refund

BKNS27 — Tue, 16 Dec 2025 20:18:53 GMT

@dhb1

Unfortunately, PM is a prepaid service so normally no refunds.

Depending on your renewal date. Best time to port to another carrier is a couple days before your renewal date.

It was reported by others that the CS_Agent are strict in giving refunds and only for mistake in activating a new account.

Re: refund

slusagm — Tue, 16 Dec 2025 20:24:52 GMT

Sorry @dhb1 , PM is a prepaid provider and won't provide refund for early cancellation like your case

But talk to you new provider instead, some are nice enough to give a one time credit, especially with Koodo and Telus

But

Re: refund

computergeek541 — Wed, 17 Dec 2025 06:01:47 GMT

@porcupine wrote:
You need to contact an agent for help

The customer doesn't need to contact a customer support agent for help as there's no help for them to provide in this situation. It's important to avoid sending members to open tickets unnecessarily.