topic Re: Porting from Royal Bank Talk & Save Rogers in Get Support

Porting from Royal Bank Talk & Save Rogers

ikazi — Tue, 04 Jan 2022 23:15:59 GMT

Hi ported my number. can make calls and send text but cant receive. please help.

Re: Porting from Royal Bank Talk & Save Rogers

Kaiyo — Sat, 12 Nov 2016 13:02:31 GMT

How long ago did you port? It can take several hours to be fully ported. You should get a text message when they happens.

Re: Porting from Royal Bank Talk & Save Rogers

mimmo — Sat, 12 Nov 2016 14:32:27 GMT

you will get a text message stating the port is complete.

there is a thread showing successful ports and how long they take, usually most are doesn't within an hour, but some are longer, If there are issues and the mods need to get involved you might be looking at longer because of teh current backlog. Give it several more hours and if nothing then might be time to escalate.

have you tried power cycling your phone? does your old sim still work? if yes do you have a spare old phone you could pop it into and carry both phones as a temporary fix?

Re: Porting from Royal Bank Talk & Save Rogers

ikazi — Sat, 12 Nov 2016 15:00:56 GMT

i ported yesterday but they asked me to contact publlic mobile.
date of port nov 11 12pm

i need to have incoming calls please fix

Re: Porting from Royal Bank Talk & Save Rogers

ikazi — Sat, 12 Nov 2016 15:01:48 GMT

do i need to provide sim card number

Re: Porting from Royal Bank Talk & Save Rogers

mimmo — Sat, 12 Nov 2016 16:03:55 GMT

@ikazi, you need to cantct one one the moderators (there are 4 or them and they have a blue mod symbol beside their name). I will tag @Mary_M for you, (you can clcik on their name, to private message them your details. Only they can access your account. Private messaging regular members unfortunaltly will not help.