topic Cs_agent in Get Support

Cs_agent

frafarru — Tue, 16 Dec 2025 19:05:36 GMT

When attempting to dial i get a failure notification. This has just started to happen as well a friend of mine that I recommended was has similar issues with toll free numbers. The number does work as I tried with another phone. It is (800) 601-8072.

Re: Cs_agent

softech — Tue, 16 Dec 2025 19:09:19 GMT

@frafarru there has been issue with calling 1-800 / 1-888 toll free numbers. Have you gone to US lately? It seems to be an issue for people who just back form US

To resolve the issue, you need to engage PM support. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cs_agent

hTideGnow — Tue, 16 Dec 2025 19:09:46 GMT

hi @frafarru

do you only have problem calling the 1800 number and no problem calling regular numbers?

many have the same problem and need to ask PM support agent to help. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cs_agent

frafarru — Wed, 24 Dec 2025 15:48:20 GMT

Thank to all. The solution was a reset needed to be done which also was required with a friend's phone.