topic Re: USA style postal code when updating card information in Get Support

USA style postal code when updating card information

johngiorshev — Tue, 16 Dec 2025 00:27:08 GMT

Android App - updating credit card information requires Canadian style postal code. UI states that Canadian and USA visa financial institutions are supported. But, "Credit card validation failed" is caused because I can't input the USA style postal code associated with my card.

Ideally, App UI should allow for both.

Re: USA style postal code when updating card information

softech — Tue, 16 Dec 2025 00:30:49 GMT

@johngiorshev

Sorry, only if the US card is registered with a Canadian address, a Canadian postal code. Any card registered with an US address won't work

Re: USA style postal code when updating card information

hairbag1 — Tue, 16 Dec 2025 01:29:57 GMT

@johngiorshev

Walmart is currently offering a $15 Bonus gift card when you buy a $100 Prepaid Visa/MC debit card. You'll be able to use the re-loadable card for your Public Mobile account for regular plan renewals and purchasing add-ons.

Re: USA style postal code when updating card information

Socrates8567 — Tue, 16 Dec 2025 01:29:14 GMT

@softech wrote:
@johngiorshev
Sorry, only if the US card is registered with a Canadian address, a Canadian postal code. Any card registered with an US address won't work

Hello @johngiorshev and @softech

US credit cards are no longer accepted with Public Mobile. They haven't been accepted in some time now.

https://www.publicmobile.ca/en/get-help/articles/update-or-remove-your-payment-card

Re: USA style postal code when updating card information

Socrates8567 — Tue, 16 Dec 2025 01:31:37 GMT

Interesting concept. However, just remember there is a $6.95-$7.95 fee plus tax to purchase the gift card. Lowering the $30 to approx $21-$22.

Re: USA style postal code when updating card information

softech — Tue, 16 Dec 2025 01:36:45 GMT

@Socrates8567 the main issue is the postal code, not the credit card itself

Re: USA style postal code when updating card information

softech — Tue, 16 Dec 2025 01:39:00 GMT

The reason behind the issue was already explained and there is no need to repeat