topic Switch Plans in Get Support

Switch Plans

Meizhu — Mon, 15 Dec 2025 18:56:44 GMT

Currently I am with $35/month plan , however I saw a better promotion deal $29/month Canada US Mexico with data 20g. can I switch to this better promotion, thanks!

Re: Switch Plans

hTideGnow — Mon, 15 Dec 2025 19:00:00 GMT

hi @Meizhu

for exiting subscribers, you can only change to plans you see on your My Account's Change Subscription page. If the $29 plan is there, then yes, you can schedule a change using Change on Renewal, if it is not there, then sorry, you can't

Re: Switch Plans

slusagm — Mon, 15 Dec 2025 19:00:18 GMT

check Change Subscription on your My Account or PM app. If you see it there, then you can switch to it

but you can't switch to it if it is not there. PM plan offered is targeted based on your profile. Unfortunately, you don't have access to all existing plans