topic Iphone not connecting to 5G in Get Support

Iphone not connecting to 5G

Debbiechabasmit — Mon, 15 Dec 2025 01:49:58 GMT

My account is on a 5G plan, but my iPhone 12 Pro only connects to LTE in multiple 5G areas. Other Public Mobile devices in the same locations have 5G. Please reprovision my line for 5G or refresh my network profile.

Re: Iphone not connecting to 5G

Socrates8567 — Mon, 15 Dec 2025 01:56:37 GMT

Hello.

I wouldn't worry if your phone says 5G or LTE. The important factor is that you're getting 5G speeds of up to 250Mbps. Do a speed test to confirm this. If the speeds are good, I wouldn't worry.

Re: Iphone not connecting to 5G

BKNS27 — Mon, 15 Dec 2025 01:57:20 GMT

@Debbiechabasmit

Check the setting in your iPhone 12. Go to Settings>Cellular Data Options>Voice & Data>5G Auto.

Also in Data Mode>Allow More Data on 5G but this will drain more data from your plan.