topic Re: Port out to koodo while using iPhone that accepts esim only in Get Support

Port out to koodo while using iPhone that accepts esim only

Malzaeem — Tue, 16 Dec 2025 05:59:40 GMT

Hi, I want to port out to koodo and currently have esim from public mobile on my iPhone 17, how to do it step by step?

Note: I already have activated koodo account and I have a temporary number on physical sim card.

Re: Port out to koodo while using iPhone that accepts esim only

hTideGnow — Mon, 15 Dec 2025 00:02:11 GMT

hi @Malzaeem

isn't that your iPhone 17 is eSIM only? why you have a Koodo Physical sim?

for your PM esim, do not delete it

what you need to do is to activate koodo first. Then you need to leave your PM eSIM active in the phone as PM will send you a text and you need to reply Yes to approve the port

then monitor your PM network. You should see SOS within 2 hours (ie, you cannot use PM service), that signals the port is done

you can then put the Koodo sim card in a phone and test the Koodo service , test both inbound and outbound calls

Re: Port out to koodo while using iPhone that accepts esim only

Malzaeem — Mon, 15 Dec 2025 00:08:34 GMT

I had the temporary koodo line before porting to koodo as I’m doing it online not through an agent. In my mind I should do the following:

1- port from PM to koodo while keeping my PM esim in my iPhone once it says SOS then the porting is done

2- request an esim from koodo (which I’m not sure how they will provide it will they give me a qrcode or just install it on my device like PM does?)

Re: Port out to koodo while using iPhone that accepts esim only

hTideGnow — Mon, 15 Dec 2025 00:11:01 GMT

hi @Malzaeem

1. yes, you can go to Koodo and provide them the PM account number and phone number for port. Wait for PM to send you the text and reply yes within 90 mins. Then wait till PM eSIM shows SOS

2. yes, you can then request Koodo eSIM. should be quick and easy

Re: Port out to koodo while using iPhone that accepts esim only

Malzaeem — Mon, 15 Dec 2025 00:43:52 GMT

I just finished the porting and it was super easy and straightforward.

here are the steps:

1- port to koodo and wait to get the message then replay yes to it

2- from koodo website go to mobile services and click on restore deleted esim then it’ll request the EID of the iPhone you need the esim to be activated on

3- couple seconds you get a notification and after accepting you are done!

all took less than 5 minutes!