topic Billing in Get Support

Billing

Rattler — Sun, 14 Dec 2025 20:01:50 GMT

I have a $35 monthly subscription. My invoice shows X1 Automatic Topup for a total of $37.17 before taxes. What is this topup charge

Re: Billing

hTideGnow — Sun, 14 Dec 2025 20:12:33 GMT

hi @Rattler the extra $2.17 is E911 fees in SK

PM now require to collect the fees for provincial government

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Government-Mandated-9-1-1-Tax-to-be-added-to-subscription/td-p/1348841

Re: Billing

BKNS27 — Sun, 14 Dec 2025 20:18:16 GMT

@Rattler

Top-up amount will be withdrawn from your registered CC or debit card on file when your monthly renewal is coming up.

The $2.17 is for the 911 charges based on the area code of your number.

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Government-Mandated-9-1-1-Tax-to-be-added-to-subscription/td-p/1348841

Re: Billing

hTideGnow — Sun, 14 Dec 2025 20:36:44 GMT

hi @Socrates8567

as said above, in SK, the S35 will have a $2.17 E-911 fees on top, it would make it $37.17, and it would show it as a top up amount. On PM's payment history, it won't show the provincial sales tax but it will be charged on the credit card.

Hope it clears up for you

Re: Billing

computergeek541 — Sun, 14 Dec 2025 20:38:08 GMT

unnecessary argument