topic Re: My account in Get Support

My account

Regan6 — Sun, 14 Dec 2025 19:22:49 GMT

I am a current public mobile customer. I used to have anaccount that i accessed to pay each month. I forgot my password and my email had changed a few times and I dint remember which one I used. I have been buying phone cards for the last several years but now am unable to find any place that sells them. I need tor ecover my account so that I can Please help me access my account.

Re: My account

hairbag1 — Sun, 14 Dec 2025 19:15:33 GMT

@Regan6

click the orange chat bubble on lower right side of page to start the process to get Customer Support involved.

added...here's a list of retail locations that have payment vouchers still...

https://www.publicmobile.ca/en/payment-voucher

Re: My account

Socrates8567 — Sun, 14 Dec 2025 19:16:03 GMT

Please click on the arrow in the box and remove your name and number. These are not private forums.

Here is the newest list of places to purchase vouchers for public mobile

https://www.publicmobile.ca/en/payment-voucher

Since you can't log into your account cause you don't have the email or password, you won't be able to use the chatbot.

Here's the direct link to customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account

BKNS27 — Sun, 14 Dec 2025 19:30:12 GMT

@Regan6

Call 1-855-4PUBLIC and enter the number of the second account. If the system can’t locate the number then that account is now closed due to nonpayment longer than 90 days.

If it was located than you need to make a manual payment to restore service.