topic Re: Stuck on "Resume Activation" loop in App. No QR code received. in Get Support

Stuck on "Resume Activation" loop in App. No QR code received.

JangmoonYou — Sun, 14 Dec 2025 18:04:53 GMT

My credit card was charged and Koodo service is already disconnected. However, the App is stuck on the "Resume Activation" screen and I never received the eSIM QR code email. My phone has no service. Please reset my account and email me the eSIM QR code immediately.

Re: Stuck on "Resume Activation" loop in App. No QR code received.

hairbag1 — Sun, 14 Dec 2025 18:10:14 GMT

@JangmoonYou

use this link to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck on "Resume Activation" loop in App. No QR code received.

JangmoonYou — Sun, 14 Dec 2025 18:22:19 GMT

I did already 10hours ago, and nobody answered my question.

Re: Stuck on "Resume Activation" loop in App. No QR code received.

hairbag1 — Sun, 14 Dec 2025 18:24:35 GMT

@JangmoonYou wrote:
I did already 10hours ago, and nobody answered my question.

they might be short staffed on weekends so you likely hear back in the morning. Watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Re: Stuck on "Resume Activation" loop in App. No QR code received.

softech — Mon, 29 Dec 2025 11:32:39 GMT

the error indicates that the EverSafe login system was unable to find your My Account from your login email. No worries, it is an easy fix for PM support and you just need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there