topic Re: SIM issue in Get Support

SIM issue

Kriss78 — Sun, 14 Dec 2025 15:41:45 GMT

Hi,
I'm having trouble activating my new SIM. I changed my Public number and purchased a new SIM, but now I can't activate it. I would appreciate your support.

Re: SIM issue

hTideGnow — Sun, 14 Dec 2025 15:45:19 GMT

hi @Kriss78

the new sim card is brand new never used?

You don't try to Activate it, you login My Account and update the sim card number on the Profile Page. Can you login My Account?

If you really cannot login , ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM issue

BKNS27 — Sun, 14 Dec 2025 16:35:28 GMT

@Kriss78

What was wrong with the old SIM?
You don’t need a new SIM for the new number on the old account.

Try reboot your phone by powering off then back on with the old SIM in your phone.

Re: SIM issue

Kriss78 — Sun, 14 Dec 2025 16:48:43 GMT

Problem solved. I have used the old card and all is back to normal. Appreciate the support