topic Re: Switching from pm to virgin in Get Support

Switching from pm to virgin

Thyme — Sun, 14 Dec 2025 02:20:39 GMT

Ok i need to switch from pm to virgin mobile since I no longer have service for work in my area. Went through the setup with virgin got my text for porting my number and said yes. Now virgin said that the account number i gave them three times is invalid and to contact pm to get my phone number released. I did pit a ticket in but still waiting for a reponse

Re: Switching from pm to virgin

Socrates8567 — Sun, 14 Dec 2025 01:17:19 GMT

If you can log into your account, create a ticket using the chatbot at the bottom right corner. If you have problem, here's their direct link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switching from pm to virgin

computergeek541 — Sun, 14 Dec 2025 02:20:06 GMT

@Socrates8567 wrote:
If you can log into your account, create a ticket using the chatbot at the bottom right corner. If you have problem, here's their direct link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
They will reply here.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

The customer has already opened a ticket.

@Thyme

Virgin will not be able to release your phone number unless Public Mobile submits a request with the valid Virgin account number, IMEI, or account PIN. Please double check your Virgin Mobile invoices or online account, and if necessary, contact Virgin.

Re: Switching from pm to virgin

computergeek541 — Sun, 14 Dec 2025 02:21:33 GMT

inappropriate remarks removed

Re: Switching from pm to virgin

softech — Sun, 14 Dec 2025 02:20:42 GMT

Add..

there was nothing wrong to give good comment a bravo

I encourage all community members to do the same when the comment is appropriate and justified