Help with phone calls

Margie33 — Sun, 14 Dec 2025 01:46:12 GMT

Hi, I just changed my subscription to Canada/ us/ Mexico……activation was today. Data and text messaging are working but phone calls are not. I have restarted my phone numerous times and also toggled between airplane mode …nothing has worked ……what should I do next ?

Thanks

Re: Help with phone calls

softech — Sat, 13 Dec 2025 21:04:05 GMT

@Margie33 try clicking Reset Network Settings on the phone

But if that does not resolve the calling issue, ask PM CS agent to re-provision the account

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Help with phone calls

Margie33 — Sat, 13 Dec 2025 21:13:47 GMT

Thank you…..I will try what you suggested

topic Help with phone calls in Get Support

Help with phone calls

Re: Help with phone calls

Re: Help with phone calls