topic Re: My Account login ask me to activate new plan in Get Support

My Account login ask me to activate new plan

newnavy2025 — Sat, 13 Dec 2025 20:28:37 GMT

have been with Public Mobile for years. Trying to login and update credit card but it asks me to activate new plan. But I don't need new plan, my service working and still have 2 weeks before renewal

Re: My Account login ask me to activate new plan

softech — Sat, 13 Dec 2025 20:29:33 GMT

@newnavy2025

the message actually means the EverSafe login system is unable to match your My Account with your email login . Easy fix for PM agent and you just need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My Account login ask me to activate new plan

newnavy2025 — Sat, 13 Dec 2025 20:42:18 GMT

thanks. Sent

do they work on the weekend? and I can keep using the same email address to login after?

Re: My Account login ask me to activate new plan

softech — Sat, 13 Dec 2025 20:49:07 GMT

@newnavy2025 yes, agent will reply within an hour today, depends on the ticket volume

CS agent can help most customers in similar situation to use the same email me login