Calls disconnecting

mbroom1 — Sat, 06 Dec 2025 04:38:57 GMT

Calls keep disconnecting after it rings 3 times. What is going on?

Re: Calls disconnecting

slusagm — Sat, 06 Dec 2025 04:08:33 GMT

Did you Reboot Phone? And click Reset Network Settings as well

And what phone do you have? PM uses Telus and Bell Network. Telus is in the process or realigning some 850 Mhz channel on its 3G network for other use. People who have phones that is not whitelist on PM VoLTE list (some older phones) and those do not have 1900Mhz (phones that are not designed primarily for North America) will have voice trouble.

Check if your phone has VoLTE or if it's VoLTE is compatible with PM network here

https://www.publicmobile.ca/en/get-help/articles/volte

So, depends on the phone you have, it might not be something that can be fixed unless you change phone, or if your phone has VoLTE, then you can move to Koodo or Telus

Re: Calls disconnecting

RUSTY01 — Sat, 13 Dec 2025 20:17:01 GMT

Same issue happens to me

Samsung s25 ultra

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Calls disconnecting

Re: Calls disconnecting

Re: Calls disconnecting