topic Can’t Access My Account in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Access-My-Account/m-p/1391771#M951685 <P><SPAN>For the life of me I cannot get into my public mobile account, when I login, even verify my phone number with a text, it just takes me to the home page. And on the app it just takes me to a page to try and make me pick a plan. I have a plan, I’m paying it every month. This problem occurred when I switched emails. I submitted a ticket two weeks ago (to no response). Please Help.</SPAN></P> Sun, 14 Dec 2025 01:54:43 GMT Sydney007 2025-12-14T01:54:43Z Can’t Access My Account https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Access-My-Account/m-p/1391771#M951685 <P><SPAN>For the life of me I cannot get into my public mobile account, when I login, even verify my phone number with a text, it just takes me to the home page. And on the app it just takes me to a page to try and make me pick a plan. I have a plan, I’m paying it every month. This problem occurred when I switched emails. I submitted a ticket two weeks ago (to no response). Please Help.</SPAN></P> Sun, 14 Dec 2025 01:54:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Access-My-Account/m-p/1391771#M951685 Sydney007 2025-12-14T01:54:43Z Re: Can’t Access My Account https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Access-My-Account/m-p/1391772#M951686 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/558044">@Sydney007</a>&nbsp;the error just indicates the EverSafe login system is unable to match your My Account with your email login .&nbsp; Easy fix for PM agent and you just need to engage them by direct message.&nbsp;&nbsp;<SPAN>Private message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</EM></P> Sat, 13 Dec 2025 17:43:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Access-My-Account/m-p/1391772#M951686 softech 2025-12-13T17:43:31Z