Calling 1-800 numbers

Benna10 — Sun, 14 Dec 2025 01:57:28 GMT

Cannot make 1-800 calls

Re: Calling 1-800 numbers

softech — Sat, 13 Dec 2025 15:20:44 GMT

this is a problem for some subscribers. You will need PM CS agent to reprovision the account to resolve the problem

, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Calling 1-800 numbers

Dunkman — Sat, 13 Dec 2025 16:55:16 GMT

@Benna10

Known issues the last several weeks. Usually from customers who recently traveled outside Canada. PM is aware and working on a fix.

You can try to reboot your phone. If that does not work, then you will need to contact customer service agent.

topic Re: Calling 1-800 numbers in Get Support

Calling 1-800 numbers

Re: Calling 1-800 numbers

Re: Calling 1-800 numbers