topic Re: Refund request in Get Support

Refund request

Harsdeep — Sat, 13 Dec 2025 04:00:46 GMT

Hey refund my 28$ my subscription fees @CS_Agent

Re: Refund request

hTideGnow — Sat, 13 Dec 2025 04:03:31 GMT

first, PM is a prepaid carrier and do not provide refund unless the account was not fully activated

And CS_agent does not monitor post here, you have to submit a ticket with them. Submit ticket, try to work with them to get the Subscription and service working.

Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund request

Harsdeep — Sat, 13 Dec 2025 04:06:29 GMT

i never used sim service I'm stuck at step 6-6 of activation took my payment number didn't work bad impression on company if i have problems at start i don't want it i just want the money back that they took me for subscription which was 28$

Re: Refund request

hTideGnow — Sat, 13 Dec 2025 04:09:55 GMT

hi @Harsdeep

what exactly is the service problem? can it connect to PM network at all? or eSIM problem?

with any carrier, it is not unusual to have some setup issue initially. Please submit a ticket with PM and they might be able to get it working fast

Re: Refund request

Harsdeep — Sat, 13 Dec 2025 04:51:35 GMT

no if i can't get refund cancel my service and stop auto pay please

Re: Refund request

colleeno — Sat, 13 Dec 2025 15:45:36 GMT

@Harsdeep wrote:
no if i can't get refund cancel my service and stop auto pay please

@Harsdeep

As was noted earlier in this thread, CS agents do not monitor this Community forum. Any replies you are receiving here are NOT from PM employees – we are only customers trying to help others so cannot help you with cancelling your autopay or account. Use the links provided by @hTideGnow to contact Customer Service.