topic Re: refund in Get Support

Address

chuan377777 — Sun, 14 Dec 2025 02:03:38 GMT

Hi,I just ordered a sim card, but I would like to change my address. Can you please tell me how to do that? When I log in to my account, it is this page, there is nowhere for me to change my address. If the address can not be changed , can you give me the refund of the sim card? @ links to members

Re: Address

softech — Fri, 12 Dec 2025 21:42:18 GMT

@chuan377777 check if it is too late or if PM Case agent can still update the address

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Address

chuan377777 — Fri, 12 Dec 2025 21:50:15 GMT

I just sent a message to them.

refund

chuan377777 — Fri, 12 Dec 2025 22:22:51 GMT

Hi, I just ordered a sim card 1 hour ago, but it was by mistake, I would like to get a Full refund. Thank you. @ links to members

Re: refund

slusagm — Fri, 12 Dec 2025 22:26:20 GMT

Sim card orders are generally not refundable. If it is only an address problem, check we PM and see if they can help (we are just customers here so we cannot decide)

Since you are not a PM customer yet, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: refund

hairbag1 — Fri, 12 Dec 2025 22:51:08 GMT

@chuan377777

ordering a sim from Public Mobile is not the quickest way to get a sim as it could take 3 weeks or so for arrival via Canada Post. Instead, get a sim from Amazon for about $5 with FAST shipping. If you or a friend has a Prime account...gets shipping for gratis. I've ordered the sims from Amazon and rec'd in 2 days in the past.

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