topic Re: Automatic Top-Up in Get Support

Automatic Top-Up

Jespo — Sat, 13 Dec 2025 04:57:39 GMT

I did not request a top-up, yet today I received this message:

Your Reciept
x1 Automatic Top-Up -$102.00
Deductions
From Available Funds - $102.00
SUBTOTAL $102.00
HST (13.00% ON) $13.26
Total Amount Paid $
115.26

edited by computergeek541: changed category (discussion isn't related to Community)

Re: Automatic Top-Up

hTideGnow — Fri, 12 Dec 2025 17:32:20 GMT

hi @Jespo

are you PM's customer? when you joined, the account is set to have Autopay enabled, that's why it will top up automatically

if you don't want to autopay anymore, you need to disable Autopay manually yourself. You didn't do it, right?

Re: Automatic Top-Up

Dunkman — Fri, 12 Dec 2025 17:48:30 GMT

@Jespo

Which plan are you on? Did your plan renew overnight?

Check your payment history page in your self service account.