topic Activation problems in Get Support

Activation problems

Viktoriia4 — Fri, 12 Dec 2025 17:11:12 GMT

I can’t compete my activation as I haven’t received a SIM card and it’s have been almost 3 weeks.

Re: Activation problems

slusagm — Mon, 06 Apr 2026 20:51:52 GMT

it shouldn't take more than 3 weeks. But sim cards are sent by Canada Post, could have been lost in the mail.

But check with PM first. You can message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation problems

Viktoriia4 — Fri, 12 Dec 2025 16:16:57 GMT

I am unable to see anything when open the link. The screen just shows the solutions that might help which is not helpful and there’s no way to contact an agent. Is there a way to receive an eSIM at this point?

Re: Activation problems

CSA_PM — Fri, 12 Dec 2025 16:22:05 GMT

Hello @ Viktoriia4,

If the SIM card hasn't arrived yet, you can buy one from a nearby store or online from Amazon, and we will apply a credit equal to the value of the SIM after activation. You just need to send us a picture of the receipt. Here you can find the nearest store: https://www.publicmobile.ca/en/pick-up-SIM

Re: Activation problems

Dunkman — Fri, 12 Dec 2025 17:10:43 GMT

@Viktoriia4 wrote:
I am unable to see anything when open the link. The screen just shows the solutions that might help which is not helpful and there’s no way to contact an agent. Is there a way to receive an eSIM at this point?

@Viktoriia4

If you started with physical SIM card activation, you can't switch back to eSIM. You can contact customer service agent, but it can take up to another 10 business days for new SIM card to arrive.

You could purchase in store at Telus, Koodo or Mobile Klinik stores and then submit the receive to CSA for credit. Amazon does offer prime shipping for $5.