topic Re: No service in Get Support

No service

NanaDee — Fri, 12 Dec 2025 12:21:45 GMT

I have been unable to make or receive calls on my cell the past several days, my bill was paid November 29,2025 in the amount of $21.51 (up several dollars from previous months), can you please advise why I am unable to use my cell phone??

Re: No service

softech — Fri, 12 Dec 2025 12:24:44 GMT

@NanaDee

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:

Telus is currently refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is 1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.

Re: No service

BKNS27 — Fri, 12 Dec 2025 14:17:20 GMT

@NanaDee

If data is also not working. There is a possible outage in your area. Check the outage map:

https://istheservicedowncanada.com/status/telus/map