sim card lost

irpte1 — Sun, 14 Dec 2025 02:08:33 GMT

@CS_Agent

I lost my sim card and had updated to stop service using your app.

I do need a sim card now (hardware only no e-sim). you can let me know the process.

Re: sim card lost

softech — Fri, 12 Dec 2025 04:19:46 GMT

@irpte1

you don't have a sim card yet? First, get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, you can update the sim card number from either the PM app or My Account via the browser (After login, remember to resume service first if you have used Lost/Stolen to suspend the service earlier.):

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

After the sim card is updated, wait 5 mins, then reboot your phone and it should be good
(PM Lost/Stolen Reference page: https://www.publicmobile.ca/en/get-help/articles/lost-or-stolen-phone)

Re: sim card lost

hairbag1 — Fri, 12 Dec 2025 04:28:03 GMT

@irpte1

what cell do you have...maybe you can just replace the old hard sim with an esim ? If so, log in to your account to buy a new esim and resume service.

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sim card lost

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