topic Re: SIM in Get Support

SIM

Cristian1328 — Sun, 14 Dec 2025 02:10:55 GMT

I haven't received my SIM yet

Re: SIM

CSA_PM — Fri, 12 Dec 2025 01:05:41 GMT

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: SIM

Dunkman — Fri, 12 Dec 2025 01:13:53 GMT

@Cristian1328

When did you order the SIM card? It can take up to 10 business days to arrive. If more than 10 business days, contact CSA as per 1st post. Otherwise, you should wait.

Usually will arrive via Canada post. Non trackable.