topic Re: My account in Get Support

My account

Lisa_749 — Sun, 14 Dec 2025 02:11:42 GMT

Having g trouble porting my number from rogers

Re: My account

softech — Thu, 11 Dec 2025 23:57:19 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: My account

Lisa_749 — Fri, 12 Dec 2025 00:34:30 GMT

Tried and was told that they did not handle Public Mobile porting

Re: My account

softech — Fri, 12 Dec 2025 00:35:43 GMT

@Lisa_749 the team actually supports it but some new agents not aware of that

I guess it is now best to engage PM agent by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there