topic Re: lost phone in Get Support

lost phone

Call — Thu, 11 Dec 2025 21:40:03 GMT

My son lost his phone and some found it and activated his plan by charging my account. I want to speak with an agent to block the number or I tried to cancel his plan but I do not know the pin number complete the process, I really need help. what do I do? I will have to leave this phone company because to speak with someone its too much difficult

Re: lost phone

slusagm — Thu, 11 Dec 2025 21:48:21 GMT

@Call

PM probably won't help if you cannot provide much when they ask you for account verification. But you can try message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But you can also work with your credit card. Since the credit card was used without your authorization, you can try to ask the bank to reverse the charge

Re: lost phone

hairbag1 — Thu, 11 Dec 2025 23:00:41 GMT

@Call

son's account is likely set to Autopay at renewal time...it'll just keep renewing every 30 days. You can message Customer Support using the link already provided and request that the payment card be deleted asap from that account. Son can get a new cellphone, download the Public Mobile app to sign in to his account to get a new esim and replace payment card info.

Re: lost phone

BKNS27 — Thu, 11 Dec 2025 23:01:08 GMT

@Call

Sound like your son’s account was SIM swapped so I would suggest you change the password on your banking accounts encase they can get into your bank account.

I would also called the CC company to cancel the old CC and get a new CC.