topic Re: New iphone esim in Get Support

New iphone esim

GregInTrail — Sat, 11 Oct 2025 04:01:10 GMT

I have a new iphone. I am trying to get cellular service on it. According to MP instructions I have to get an esim from the app, on the new phone. The app was in queue for 9 hours. I got fed up and called Apple as I was going to return the phone. Somehow, by fluke we got the app to download to new phone. It involved pressing the icon a number of times. After the app was downloaded, it could not find a network even though it was on wifi. How do i get an esim on an esim only device that has issues connecting to the internet? An apple store is too far away

Re: New iphone esim

hairbag1 — Sat, 11 Oct 2025 05:02:11 GMT

@GregInTrail

Try deleting that Public Mobile app, then download a fresh one. Log in to your account and buy an esim… it should end up being free as it’s a replacement.

Re: New iphone esim

GregInTrail — Sat, 11 Oct 2025 14:15:48 GMT

Thanks for response, apple person had me do this. But I did it again, the app was downloaded on wifi. Wifi is on and connected. PM app says “ Network Unavailable. Please ensure you have a stable internet connection or that you’re connected to wi-fi. I’m done. It looks like i have to go to Bell or rogers to get an esim.

Re: New iphone esim

GregInTrail — Sat, 11 Oct 2025 14:19:09 GMT

I even joined hotdpot with my old phone and i get the same mesdage. Network unavailable

Re: New iphone esim

slusagm — Sat, 11 Oct 2025 14:48:37 GMT

@GregInTrail

Connect to wifi on the new iPhone, download and login PM app ( if you cannot get 2FA via SMS on old phone, click Didnt Receive Code or Resend code and choose Send email or Send Voice Message and pick up VM from another phone)

Then, go to Account -> Purchase sim card -> esim to buy

If you need PM to help, message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: New iphone esim

GregInTrail — Sat, 18 Oct 2025 15:54:00 GMT

I tried just about everything, the phone was wiped and os installed three times, i did a network reset. Apple said it was a carrier issue and the carrier’s remedies were to reset network. I returned the phone to apple as it could not operate as a phone.

Re: New iphone esim

arjunm123 — Thu, 11 Dec 2025 17:53:25 GMT

In case anyone is experiencing this problem, I believe it is caused by restoring a backup from a previous device. My guess is the previous backup contains some saved data that stops the app from functioning.

I had the exact same issue as described here, and the only solution after trying everything was resetting my phone completely and starting from scratch by erasing all data. It’s very unfortunate - in my case I was happy with this as starting from scratch speeds up your phone a TON, but it’s not ideal in general.

Re: New iphone esim

GregInTrail — Thu, 11 Dec 2025 18:23:05 GMT

I returned the device to Apple. I am 700 kms from an Apple Store in Canada & I have no plans to go to the US. I may try doing this again in Edmonton ar an Spple Store. Thanks for the response.