topic Re: Biggest Scam Ever. in Get Support

Biggest Scam Ever.

Steveo — Tue, 04 Jan 2022 23:15:56 GMT

Charged $120 for no service and no support (on email or forum) for over half a week. This doesn't include the cost of losing my number, the cost of purchasing a temporary prepaid phone, the cost of signing up with another carrier, and on goes the list.

I'll be filing a consumer complaint to the ministry. I'd advise anyone who has been ripped off to do the same.

Re: Biggest Scam Ever.

Kaiyo — Sat, 12 Nov 2016 13:01:01 GMT

Can't be a scam since I'm using this promo plan. The mods are swamp with request/issues because this promo is very popular and so there's many people running into problems that requires the mods to fix. So it will take a while for them to get to everyone.

Can you give more details about what happen?

Re: Biggest Scam Ever.

hummuschips — Sat, 12 Nov 2016 14:08:40 GMT

Keep in mind the reason why they are able to give you such a good plan is that they are trying to keep their overhead costs low. That means they expect most things to be done self serve but their system obviously was not prepared for the influx of people because of the special promo plan. They also only have a few mods working to get these issues fixed for new users and unfortunately it can take a while now because of this. Hopefully someone can get to your issue today and resolve everything. I know some people last week it took about 5 days to get everything resolved.

Re: Biggest Scam Ever.

Magicite — Sat, 12 Nov 2016 14:26:20 GMT

This is certainly not a scam. I signed up myself and a family member with no issues whatsoever. It is unfortunate that you have encountered some difficulties, but with a little patience everything can be resolved. The team here is overwhelmed with the popularity of this promotion, and is working hard to get to everyone.

I came into this fully aware of the support available before purchasing my plan. Get a temporary number, do not disable your old provider until the new sim is up and running. There are steps you can take to avoid disruptions. I hope you can find a resolution soon.

Re: Biggest Scam Ever.

mimmo — Sat, 12 Nov 2016 14:41:37 GMT

I have to echo the previous posts. Definitely not a scam, the call quality, speed is excellent, the price is awesome, especially with the promo and rewards.

I was fully aware that there was no real person or locations, and that did play a part in my decision process. ie how many times had i called my last provider (other thank asking for a better deal) and that was 0. Yes my port was successful and done in 30 minutes, so i can;t understand your frustration, once everything is sorted out you will be happy if you decide to stick it out.

Check out the successful port threads many people have not had issues, unfortunately on the forum we hear more negative than positive, but there are many many happy customers.

Re: Biggest Scam Ever.

ryankw — Sat, 12 Nov 2016 15:10:45 GMT

Definitely not a scam as others have mentioned.

I successfully ported over and have made calls/text and receive incoming calls.

Have you tried to reset your APN? can also manually select courier and reset the APN.

At first when I ported over, my signal was set to H+. After resetting my APN (N6), LTE came back :D.

Let me know if you have any trouble, I'll try my best to help you doodle your phone setting to get your phone back online.

Re: Biggest Scam Ever.

Steveo — Sat, 12 Nov 2016 15:14:47 GMT

I've had enough. I stopped by Wind mobile, signed up for $40 per month for 5 gbs of data, and my line is active and working within 20 minutes.

I'll be contacting Visa to get my money back from Public Mobile.

Re: Biggest Scam Ever.

McLaren — Sat, 12 Nov 2016 15:37:04 GMT

Good luck with wind and their spotty indoor reception.

Re: Biggest Scam Ever.

pattyking18 — Sat, 12 Nov 2016 15:48:21 GMT

Good luck with your life you PM shill.

Re: Biggest Scam Ever.

Watoko — Sat, 12 Nov 2016 17:48:29 GMT

Good bye and good luck as your signal will be gone with the Wind!

Re: Biggest Scam Ever.

Haplo — Sat, 12 Nov 2016 18:13:32 GMT

How did you lose your number? You're not supposed to cancel your old plan until the phone # is officially ported over. So you should still have your #?

Re: Biggest Scam Ever.

PeterH — Sat, 12 Nov 2016 19:29:12 GMT

Not a scam so you're on your own there. Your "list" doesn't make sense, so keep going on with it and make sure the whambulance can find you. Buying a prepaid phone, that's on you is it not? Instead of fixing the problem, you decided to move to another carrier, that's also on you.

I am a Wind customer on my other phone, and had similar issues when porting. Wind is not perfect by any means, doesn't have the coverage due to the nature of the frequency (1700/2100) and limited towers, but it does offers LD/US roaming that I need on that phone. Wait until you loose reception and it's slow to search things, you might need another ride with the whambulance.

If you had just gotten a new number with PM, which you did with Wind, you would have been on your way with excellent coverage (telus network) for a great price.

Re: Biggest Scam Ever.

Madman — Sat, 12 Nov 2016 22:29:56 GMT

Loving our 2 new promo plans!
Combined we are saving $335/year and getting 24 extra GB/year vs our previous koodo plans.
Thanks PM. You earned a very happy customer.
Don't let the unfortunate tarnish the fantastic opportunity here. Stay the course......

Re: Biggest Scam Ever.

zoomzoom87 — Tue, 22 Nov 2016 01:13:15 GMT

Have fun, switched from freedom mobile to this plan. It's working (i switched right when the promo went live) the service is 1000 times better in every way.

edit: freedom mobile

Re: Biggest Scam Ever.

Devil_tear — Sun, 13 Nov 2016 02:30:34 GMT

@Steveo happy for you that wind or anybody else can give you what you want, but next time do your research and live with the consequences of your actions! If you would have done that you would know that support is community based with mod's here to help with major issues... but a quick look at your profile and the only posts that you have are bitching whining and complaining with no details of your issues... So please do us a favor and enjoy your "premium service " with wind (company I switched from, and never been happier) and leave us alone!

Re: Biggest Scam Ever.

Ionut — Sun, 13 Nov 2016 14:04:56 GMT

I don't quite understand about this "big scam". They are some rules when you come to PM.

I think if you wanna keep your phone number you must have it active to be able to port it

The e-mail and community services are amazing and much faster than dealing with Customers Services on the phone.

i've been for over 6 years with PM and didn't get any trouble. Any kind of issue or questions was answered on the forum in a time manner.

Also you do not give as any details of what's going on. Did you manage to port your number?

Did you manage to activate your sim.? Did you manage to pay for the sevices?

There's a lot of things which can cause this problem and you might just skip steps, or close page.

P.S. i think you should fil a consumer complaint to Canada for Bell/Rogers/Wind and their subsiders

for charging astronamical price. There's no place on earth where you can purchase a mobile plan for over 80 $ or more beside Canada.

Re: Biggest Scam Ever.

Rockdaddy22 — Sun, 13 Nov 2016 08:12:49 GMT

No need to get Visa to do a chargeback, PM will be happy to give you a refund. Visa will just tell you to contact the merchant and try and work it out yourself. Everyone else said enough here, sorry it didn't work out for you.

Re: Biggest Scam Ever.

ASharpTM — Sun, 13 Nov 2016 08:33:24 GMT

Something didn't work 100% and suddenly it's a scam. Alright then.

I feel like the original poster should maybe do some research before committing to something like Public Mobile. If you run into problems (especially with this promo going on) you should be prepared for delays. It's absolutely no secret that there are issues if you bother to look around and read up on this deal on other sites or even on these message boards.

Sucks for OP but you should know what you're getting yourself into. If you can't live without cell phone access for "over half a week" (God forbid) then maybe you should have planned accordingly.

Re: Biggest Scam Ever.

PBForMe — Sun, 13 Nov 2016 09:08:42 GMT

@Steveo wrote:
I've had enough. I stopped by Wind mobile, signed up for $40 per month for 5 gbs of data, and my line is active and working within 20 minutes.

I'll be contacting Visa to get my money back from Public Mobile.

"I've made a huge mistake"

You waited 3 and a half days to get your issue resolved on Public Mobile. I waited more than 3 and a half years for Wind to fix their network... and I'm still waiting.

I wish you the best of luck in your decision, but I feel in your case patience would have been more fruitful than haste.

Re: Biggest Scam Ever.

zoomzoom87 — Sun, 13 Nov 2016 20:07:39 GMT

6 years for me, got fed up lately and pm had a deal i couldn't refuse.