topic Trouble with adding US Roaming. in Get Support

Trouble with adding US Roaming.

Jerry1948 — Thu, 11 Dec 2025 17:08:36 GMT

Trouble with adding US Roaming ... again.

Can't get past the "Deduct" option after clicking "pay 1$".

Re: Trouble with adding US Roaming.

slusagm — Thu, 11 Dec 2025 17:10:41 GMT

@Jerry1948

1$?

try again using PM app. if you already using PM app, uninstall and reinstall the app

and try using browser with Incognito mode to access PM Self server and buy it from there

Re: Trouble with adding US Roaming.

Jerry1948 — Thu, 11 Dec 2025 17:14:05 GMT

My card shows I paid $15.75 x 2 today.

Re: Trouble with adding US Roaming.

hairbag1 — Thu, 11 Dec 2025 17:14:55 GMT

@Jerry1948

do you travel to US frequently ? If so; might be better to just get a Canada / USA/Mx plan. They have some decent prices for those plans and then you don't need to use the troublesome, 15 day US Roaming add-ons any longer.

Re: Trouble with adding US Roaming.

slusagm — Thu, 11 Dec 2025 17:16:31 GMT

@Jerry1948 you sure you paid twice?

PM's transaction history will show 2 lines for each purchase like this and each renewal. So, if the Payment history shows 2 lines, it is one charge only

but if they really charged twice, ask PM for refund

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage