topic Payment transaction record in Get Support

Payment transaction record

Js123pm — Thu, 11 Dec 2025 12:46:55 GMT

Hi I switched mobile providers and I need a record of my plast prepaid payment. When I logged into my account and looked for the payments link there is no link available. I believe it’s because I am no longer a member. Can customer support send me my last payment transaction record for reference.

Re: Payment transaction record

softech — Thu, 11 Dec 2025 12:51:46 GMT

@Js123pm since you switched provider, you won't be able to login My Account. You will need PM CS agent to provide you the information. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Payment transaction record

softech — Thu, 11 Dec 2025 12:54:35 GMT

@Js123pm

$22.60 is $20 + tax in Ontario

If you login My Account on the browser, there should be a link "Payment History" and you can check it there. Or you can use this direct link to get to Payment history page:

https://myaccount.publicmobile.ca/en/account/payment/payment-history