topic Re: Over charged in Get Support

Over charged

Santana087 — Thu, 11 Dec 2025 00:33:34 GMT

At the end of my billing cycle I changed my subscription. Then I was billed for my old subscription and new one. How do I get a refund for one if them

Re: Over charged

Sansan — Thu, 11 Dec 2025 00:39:47 GMT

Yeah, you don't get refund for that. They don't pro rate or credit any unused portion.

But I guess it doesn't hurt to ask them. You'd need to submit a ticket through the chatbot.

Next time if you need to change subscription, use option for on Renewal.

Re: Over charged

computergeek541 — Thu, 11 Dec 2025 01:32:54 GMT

no need to repeat others

Re: Over charged

Santana087 — Sat, 13 Dec 2025 01:42:12 GMT

Re: Over charged

Santana087 — Sat, 13 Dec 2025 01:43:56 GMT

I don’t get how they can charge for two subscriptions and I only get one I tried to submit a ticket though chat bot and have yet to be contacted

Re: Over charged

hTideGnow — Sat, 13 Dec 2025 01:47:23 GMT

hi @Santana087

if you made a plan change on the renewal date, after the renewal of the original plan, although by policy, they won't issue refund, we have seen PM support agent being nice and willing to work out something

you were not able to open Chatbot ticket, then please submit ticket by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Over charged

Santana087 — Sat, 13 Dec 2025 01:47:27 GMT

Both payments came out at same time seems a little stupid one won’t be refunded. Since the billing cycle was over and it was changed at the end of cycle or at least credit it to my account

Re: Over charged

Santana087 — Sat, 13 Dec 2025 01:56:02 GMT

Thank you. I see that now here I was thinking it was going to go to my email