topic Re: can't activate my account in Get Support

can't activate my account

Mel_Jay — Thu, 11 Dec 2025 01:00:30 GMT

I can't activate my account. I do not have a phone number to receive my verification code.

Re: can't activate my account

Chalupa_Batman — Thu, 11 Dec 2025 01:03:30 GMT

Click on the "Didn't Get The Code" and there may be an option to send to your email. If you don't have that option, it means the account wasn't set up correct and requires a CS Agent to assist.

Here's how to each them.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: can't activate my account

hairbag1 — Thu, 11 Dec 2025 01:04:08 GMT

@Mel_Jay

the process is to download the Public Mobile app to your cell to create an account and activate a new plan. You'll be given opportunity to buy a new PM esim for the new account ($5) or get a had sim locally. You'll be able to select a new number during the process.