topic Re: i can't use my Data of my plan in phone. in Get Support

i can't use my Data of my plan in phone.

bingli — Wed, 10 Dec 2025 18:58:45 GMT

1, mobile data is "ON" in setting, but there is a question mark on signal icon, indicating 'NO Internet Access". and i have confirmed i have an active plan with available data 1G.

2, Can you help me to solve the data issue (data can't be used), please?

this is i searched in google" carrier can reset my account and reset my SIM card remotely, which should restore my internet access".

3, when i turn off wifi, there is no internet.

i can send/receive message, call/receive phone, but can't use data, no internet (data used is 0 now).

in setting, mobile data is "ON".

4, my name: BING xx my phone number: 437-xxx-xxxx. my email: xxxxxxxxxxxxxxx. my account number:1000-000-xxxx-xxxx

Thanks!

Edit by Dunkman: removed personal information

Re: i can't use my Data of my plan in phone.

Dunkman — Wed, 10 Dec 2025 19:00:25 GMT

@bingli

More information will be helpful.

Does talk and texting work? Which model phone are you using? did data work before.?

You could try a reboot of your phone. Network rest of phone.

Re: i can't use my Data of my plan in phone.

LikeValid — Wed, 10 Dec 2025 19:02:57 GMT

Hi @bingli , check your APN settings under cellular data network. What does it say there?

Re: i can't use my Data of my plan in phone.

bingli — Thu, 11 Dec 2025 00:56:41 GMT

I just open the new public mobile on Dec 5. talk and texting work. deta never work since i active the plan.

my phone is android.