I can't make calls bc you say I have no minutes left What?!

Vitt — Wed, 10 Dec 2025 23:09:07 GMT

Never had this issue. Can't get an answer. I have unlimited calling, 5g plan. This is annoying. Public Mobile customer services is awful.

Re: I can't make calls bc you say I have no minutes left What?!

hTideGnow — Wed, 10 Dec 2025 23:13:55 GMT

hi @Vitt

usually that is just a system glitch. Try Reboot phone and click Reset Network Settings on the phone. Try calling with and without the 1 in front of the 10 digits

But if same, then submit a ticket with CS Agent using Chatbot and ask PM support agent to refresh the account
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can't make calls bc you say I have no minutes left What?!

Sansan — Wed, 10 Dec 2025 23:14:38 GMT

Did you restart your phone? Sometimes that helps.

topic Re: I can't make calls bc you say I have no minutes left What?! in Get Support

I can't make calls bc you say I have no minutes left What?!

Re: I can't make calls bc you say I have no minutes left What?!

Re: I can't make calls bc you say I have no minutes left What?!