topic Re: eSIM Payment Failed in Get Support

eSIM Payment Failed

kk223 — Wed, 10 Dec 2025 23:16:38 GMT

I have a physical SIM card in my iPhone 11 but need to switch to an eSIM as I purchased an iPhone 17. When I try to follow the steps to purchase an eSIM in the Public Mobile app on my iPhone 17, it says "Payment Failed! Please try again or use a different payment method". I have been paying for my subscription using vouchers and have enough funds in my account to cover the cost of the eSIM - which the payment screen acknowledges. I would not like to attach a credit card to my account as it says it will switch to auto-payment and that I will not be able to remove the credit card unless I replace it with an alternative payment method, and I would like to continue paying with vouchers. What can I do?

Thank you.

Re: eSIM Payment Failed

hTideGnow — Wed, 10 Dec 2025 22:50:33 GMT

@kk223

you should be able to buy eSIM if you already loaded enough funds. So, to buy eSIM with Available funds, make sure you have at least $5

and try uinstall the PM app, reboot the phone and reinstall and try buying again

Re: eSIM Payment Failed

kk223 — Wed, 10 Dec 2025 22:56:45 GMT

Yes I have more than $5 so it should be working. I've deleted and re-downloaded the app a few times now, shut off/on the phone, and it continues to say Payment Failed unfortunately.

Re: eSIM Payment Failed

kk223 — Sun, 14 Dec 2025 20:38:04 GMT

Update for anyone who may have come across this post: I added my credit card to my account and it allowed me to pay!