https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help-with-putting-a-new-eSIM-on-my-new-phone/m-p/1391150#M951295 <P>so basically I ended up getting a new phone and wiped my other phone completely removing the eSIM off the other phone unfortunately I cannot log into the email or the phone number that is associated with my account because I can’t access them right now. I won’t be able to access my Apple ID until Saturday I’m very stressed out and I just wanna get my phone number put on this new account but nobody can seem to help. I’ve tried to give the people all the information I could of who I called last what my plan was and apparently it still wasn’t enough, so I’m kind of stuck</P> Wed, 10 Dec 2025 21:03:59 GMT Hall807 2025-12-10T21:03:59Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help-with-putting-a-new-eSIM-on-my-new-phone/m-p/1391150#M951295 <P>so basically I ended up getting a new phone and wiped my other phone completely removing the eSIM off the other phone unfortunately I cannot log into the email or the phone number that is associated with my account because I can’t access them right now. I won’t be able to access my Apple ID until Saturday I’m very stressed out and I just wanna get my phone number put on this new account but nobody can seem to help. I’ve tried to give the people all the information I could of who I called last what my plan was and apparently it still wasn’t enough, so I’m kind of stuck</P> Wed, 10 Dec 2025 21:03:59 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help-with-putting-a-new-eSIM-on-my-new-phone/m-p/1391150#M951295 Hall807 2025-12-10T21:03:59Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help-with-putting-a-new-eSIM-on-my-new-phone/m-p/1391152#M951297 <P>You messaged agents and they weren't able to help you? If your personal information you are providing matching the account,&nbsp; there is no reason why the Public Mobile agents can't help.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Wed, 10 Dec 2025 21:24:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help-with-putting-a-new-eSIM-on-my-new-phone/m-p/1391152#M951297 Sansan 2025-12-10T21:24:26Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help-with-putting-a-new-eSIM-on-my-new-phone/m-p/1391164#M951306 <P>I’ve tried to message them multiple times and they haven’t gotten back to me. I gave them all the information that I had and I never got a response back so at the moment, I don’t know what to do. I might just have to wait these three days I guess to get my cell service back</P> Wed, 10 Dec 2025 22:00:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help-with-putting-a-new-eSIM-on-my-new-phone/m-p/1391164#M951306 Hall807 2025-12-10T22:00:57Z