topic Re: Issue login to my old public mobile account. in Get Support

Issue login to my old public mobile account.

jayf2001 — Wed, 10 Dec 2025 15:04:44 GMT

Hi,

I've submitted a ticket and the customer support didn't help me at all the kept asking me what can I help you with I kept explaining my situation over and over and they dont help. I cant believe they dont have a phone number at all. This my situation. I've been unable to pay my bill for my previous account for a year now and someone stole my phone so I dont have my email anymore because I have to login with my phone number. To login to public you need your email or phone number. So I'm locked out. I have a new account and I want to get my old number transferred to this new account. I know my password and everything just dont have the email or phone number.

Re: Issue login to my old public mobile account.

Dunkman — Wed, 10 Dec 2025 15:14:27 GMT

@jayf2001

Sorry to hear about your troubles. If you didn't pay for your prevous account for one year, that account would have been permanently closed after 90 day of suspension and that number would be lost. Which original company gave you that initial number? Usually the phone number returns back to the original carrier. Did you try calling the original number?

Re: Issue login to my old public mobile account.

jayf2001 — Wed, 10 Dec 2025 16:46:32 GMT

Rogers I just called them and they say they dont have it in their database and said public probably suspended my account. I need to contact them. I have they're not helping! Public says its not in their database I should've never came to public.

Re: Issue login to my old public mobile account.

BKNS27 — Wed, 10 Dec 2025 16:59:34 GMT

@jayf2001

I am assuming someone have taken your old number from your old carrier.

Lookup to confirm the carrier was Rogers:

https://www.freecarrierlookup.com/

Re: Issue login to my old public mobile account.

jayf2001 — Wed, 10 Dec 2025 17:06:54 GMT

I already did its rogers and its not active when I call the phone number is inactive

Re: Issue login to my old public mobile account.

BKNS27 — Wed, 10 Dec 2025 17:08:50 GMT

@jayf2001

Then it is an issue with Rogers (not PM) so contact them again.

Re: Issue login to my old public mobile account.

jayf2001 — Wed, 10 Dec 2025 17:14:26 GMT

I did they're saying its an issue with public because my account is suspended. They dont see the number in their database

Re: Issue login to my old public mobile account.

Dunkman — Wed, 10 Dec 2025 17:20:55 GMT

@jayf2001 wrote:
I did they're saying its an issue with public because my account is suspended. They dont see the number in their database

@jayf2001

How long was your PM account suspended? If more than 90 days, then your PM account will be permanently closed and number returned back to original carrier.

Community members are customers like yourself. We just offer troubleshooting advice. If still having issues, you will need to continue your conversation with CS_Agent.