topic Re: Unable to log in in Get Support

Unable to log in

Bainbridgejusti — Wed, 10 Dec 2025 02:47:57 GMT

I cannot access my xxxxxxxxxxx@xxxxxxxxxxxxxx email . And I need to move my phone number to my new phone until my screen is fixed ! Can someone please help me!

Re: Unable to log in

hairbag1 — Wed, 10 Dec 2025 02:14:10 GMT

@Bainbridgejusti

take the sim outta the old cell and install in the other cell. (If using esim, you need to download the app to your new cell, log in to your account and buy an esim)

Re: Unable to log in

Bainbridgejusti — Wed, 10 Dec 2025 02:20:23 GMT

I can’t log in because of 2 factor authentication. I can’t access my

Apple ID because I need my

phone number so I need someone who can help me with my account this has been over a week now!

Re: Unable to log in

BKNS27 — Wed, 10 Dec 2025 02:26:28 GMT

@Bainbridgejusti

If you click on Resend Code/Didn’t Receive Code. You have the option to send the 2FA code by text, call or email.

If you are still having issues login. Click on the Chat icon and type in “Submit a Ticket” then Contact for an agent to help you login to your account.

Re: Unable to log in

Bainbridgejusti — Wed, 10 Dec 2025 02:30:54 GMT

okay so for another time I cannot access my email and I cannot access my phone number this is why I have created a ticket! Or did I do this wrong too

Re: Unable to log in

CSA_PM — Wed, 10 Dec 2025 13:33:23 GMT

Hello @ Bainbridgejusti,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

You posted on the Community where there are only customers like you. To get in contact with an agent, you need to open a ticket or send a private message. For now, it's enough to reply to the private message I sent you, but in the future, if you need an agent, you can use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to log in

Dunkman — Wed, 10 Dec 2025 14:48:04 GMT

@Bainbridgejusti

I escalated your post to CSA_PM. Please respond via the link that they sent you. By posting on this forum, you did n't actually submit a ticket.