Activated service but eSIM didn’t download

Shan12J — Wed, 10 Dec 2025 01:20:58 GMT

I activated service but my public mobile eSIM is not downloading. I bought a physical sim but to activate it I need a 2FA, which won’t work because my eSIM isn’t functioning. I tried contacting support but that also needs a 2FA and that won’t work because again, my eSIM isn’t working.

Re: Activated service but eSIM didn’t download

softech — Wed, 10 Dec 2025 01:22:33 GMT

@Shan12J

to change your subscription from eSIM to physical sim card at this stage, you will need to engage PM support. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Activated service but eSIM didn’t download in Get Support

Activated service but eSIM didn’t download

Re: Activated service but eSIM didn’t download