topic Re: active number in Get Support

active number

Soyoung83 — Wed, 10 Dec 2025 00:00:35 GMT

Hello, sir

Can you active my number? I would like transfer the number to other wireless.

Re: active number

slusagm — Tue, 09 Dec 2025 23:58:58 GMT

To transfer your number, your PM service must be active. Login My Account and make a payment to resume service if it is suspended now

If you cannot login, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: active number

computergeek541 — Wed, 10 Dec 2025 00:00:27 GMT

@Soyoung83 wrote:
Can you active my number? I would like transfer the number to other wireless.

I'm going to assume that your Public Mobile plan is in suspension. In these cases, you'll need to renew and pay for a 30 day plan. That needs to be done before the phone number can be transferred to another carrier.