topic Re: Signing up for service in Get Support

Signing up for service

Lousez — Tue, 09 Dec 2025 21:54:47 GMT

I have a cel # ,,,I am with Rogers at the moment,,,do I need to cancel that # first or do I just sign up and use the same # with no interruption ?

Re: Signing up for service

hTideGnow — Tue, 09 Dec 2025 20:44:54 GMT

hi @Lousez

DO NOT cancel your Rogers account if you want to port your phone number into PM. Your account must be active to port, it will be closed when port is done

make sure you now the Rogers account number. Then use the PM app to subscribe. After payment step, you will be at the step to choose to bring in your number. Enter the phone number and the Rogers account number

and make sure you keep the Roges sim in the phone as Roges will then send you a text and you need to reply Yes to approve the port

AFter you replied yes, wait 2 hours and put the PM sim card in the phone and it should be done

Re: Signing up for service

hairbag1 — Tue, 09 Dec 2025 21:11:40 GMT

@Lousez

another option...download the Public Mobile app to your cell and create your new account and buy an esim (if you need a hard sim, buy that locally or from Amazon). Select your new plan and finally take a new number. Once your new plan is up and running as expected...then you can initiate transfer of your rogers number to your new Public Mobile account. Once transfer is done successfully, your rogers account is automatically deactivated.

Re: Signing up for service

computergeek541 — Tue, 09 Dec 2025 22:02:57 GMT