Is migration PM eSIM number to new phone possible?

Gelio_Martinez — Tue, 09 Dec 2025 19:53:18 GMT

Hey all,

I just got a new phone and don’t want to change numbers again, and I’m wondering if it’s possible to migrate my eSIM number to my new phone. When I set up my new one I clicked on the option to migrate numbers, but my public mobile number wasn’t compatible. Is there any other way to do that? Any help is appreciated.

thank u

Re: Is migration PM eSIM number to new phone possible?

softech — Tue, 09 Dec 2025 19:55:08 GMT

@Gelio_Martinez

of course you can keep the same phone number on the new phone.

eSIM cannot be "migrated". BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

topic Re: Is migration PM eSIM number to new phone possible? in Get Support

Is migration PM eSIM number to new phone possible?

Re: Is migration PM eSIM number to new phone possible?