topic Re: 3g network shut down in Get Support

3g network shut down

AnilaM — Tue, 09 Dec 2025 19:42:06 GMT

I received text messages about switching to telus because of the 3g network shut down. But I switched to a newer cell phone, does it now mean I will be ok? I have 5g and volte....how can I know for sure my service will not be interrupted?

Re: 3g network shut down

hTideGnow — Tue, 09 Dec 2025 18:07:32 GMT

hi @AnilaM

what new phone is that?

check if the phone is VoLTE whitelisted with PM here:
https://www.publicmobile.ca/en/get-help/articles/volte

Re: 3g network shut down

Dunkman — Tue, 09 Dec 2025 18:57:08 GMT

@AnilaM

Here is some additional information of 3G network changes:

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: 3g network shut down

computergeek541 — Tue, 09 Dec 2025 19:01:01 GMT

Re: 3g network shut down

AnilaM — Thu, 11 Dec 2025 00:25:25 GMT

Hi. Yes I got a samsung s22 it has volte but not sure on what it depends if public mobile will accept it