topic Re: Locked out need agent in Get Support

Locked out need agent

Tdawg710420 — Tue, 09 Dec 2025 02:33:08 GMT

Lost access to my email for 2fa

slusagm — Tue, 09 Dec 2025 02:33:57 GMT

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

will13am — Tue, 09 Dec 2025 02:50:47 GMT

@Tdawg710420 , watch for incoming messages in your inbox. Support should be reaching out to you.

computergeek541 — Tue, 09 Dec 2025 04:55:45 GMT

@will13am wrote:
@Tdawg710420 , watch for incoming messages in your inbox. Support should be reaching out to you.

I've escalated the first post in the thread so that the above will happen (and so that slusgm doesn't get contacted by the CSA by accident).

CSA_PM — Tue, 09 Dec 2025 14:02:37 GMT

Thank you for the escalation! The customer is in contact with an agent.